A leading operator in hospitality and airline industry
with over 1000 staff (permanent & contract) and is heavily invested in
providing world class services to its clients both domestically and
internationally needs the right candidate to perform the following:
JOB TITLE: CUSTOMER RELATIONS MANAGER
RESPONSIBILITIES:
- Formulate
and implement customer service policies and procedures;
recommend improvements in service procedures
- Establish
and implement strategies for improvement of customer service, productivity
and profitability
- Develop
and implement customer service policies and procedures
- Ensure
the consistent achievement of customer service levels and standards
- plan,
prioritize and delegate work tasks to ensure proper functioning of the
department review customer complaints, track customer complaint
resolution, handle complex and customer service issues
- Conduct
customer satisfaction surveys.
- Analyse
customer service related information and evaluate the results to choose
the best resolutions and alternatives to customer service challenges, and
to identify opportunities to improve customer service
SKILLS SPECIFICATIONS:
- B.Sc./HND
in job in a relevant field from an accredited institution
- Minimum
of 7 -10 years of full-time experience in the role
- Minimum
of 5 year working years experience at managerial level
TO APPLY
Interested candidates should forward their resumes to: recruitment@quomagnis.com
Interested candidates should forward their resumes to: recruitment@quomagnis.com
DUE DATE: 08 May, 2013
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