Quo Magnis Limited recruits for Customer Relations Manager

A leading operator in hospitality and airline industry with over 1000 staff (permanent & contract) and is heavily invested in providing world class services to its clients both domestically and internationally needs the right candidate to perform the following:

JOB TITLE: CUSTOMER RELATIONS MANAGER

RESPONSIBILITIES:

• Formulate and implement customer service policies and procedures; recommend improvements in service procedures
• Establish and implement strategies for improvement of customer service, productivity and profitability
• Develop and implement customer service policies and procedures
• Ensure the consistent achievement of customer service levels and standards
• plan, prioritize and delegate work tasks to ensure proper functioning of the department review customer complaints, track customer complaint resolution, handle complex and customer service issues
• Conduct customer satisfaction surveys.
• Analyse customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service

SKILLS SPECIFICATIONS:

• B.Sc./HND in job in a relevant field from an accredited institution
• Minimum of 7 -10 years of full-time experience in the role
• Minimum of 5 year working years experience at managerial level

TO APPLY
Interested candidates should forward their resumes to: recruitment@quomagnis.com

DUE DATE: 08 May, 2013