GB JOBS: Fosad Consulting Limited

Fosad Consulting Limited - Our client, a major player in the Insurance industry is currently looking to hire an innovative and focused-driven individual to fill the role of a Customer Service Officer resident in Enugu South Eastern part of Nigeria.

Job Title: Customer Service Officer
Job Description

·                         Provides customer service support to the organization by obtaining, analyzing and

·                         verifying the accuracy of order information in a timely manner.

·                         Prepares customer service summary reports.

·                         Answer customer inquiries and follow through on requests.

·                         Take thorough notes and promptly forward action items that need to be handled by others.

·                         Make outbound calls to business customers.

·                         Co-ordinates the handling of difficult and/or unusual situations.

·                         Ensures and provides quality service to both internal and external customers

·                         Handle inbound customer service calls with professionalism.

Qualifications

·                         BSc/HND in any social science related courses

·                         Must be residing in Enugu (Interest candidates living outside Enugu need not apply)

·                         Must have completed the mandatory 1year National Service (NYSC)

·                         Must possess a minimum of 2years working experience (One year experience in a Customer Service position in a Financial/Insurance Sector is an added advantage)

Additional Information
Interested candidates must;

·                         Have good knowledge of Computer applications (Microsoft Office)

·                         Possess excellent note taking skills

·                         Be friendly and wiling to proffer solutions

·                         Have good communication skills

·                         Possess excellent listening skills

·                         Be a good time manager

·                         Ba able to take initiative and be proactive

Method of Application
Interested and qualified candidates should click here to apply online. 

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