POWERGEN is one of the established organizations
in the packaged power sector of the
economy. Our areas of focus are in supply of Generators,
Transformers, Control panels, Power Equipments, and Solar Systems. We also
handle services such as maintenance of generators, rentals, overhaul and provision of genuine spares parts for generators and other
ancillary equipments. POWERGEN also specializes in rural electrification and
substation projects.
POWERGEN Nigeria is recruiting to fill the position of
Customer Care Officers
·
Job TypeFull Time
·
Min Qualification
Job Description
·
Identify and Source Business
opportunity effectively and efficiently, whilst maintaining the acceptable
client support standards
·
Follow through on Client
queries on specific jobs ensuring prompt resolution and feedback
·
Escalate and route
Client/customer issues to the relevant process departments
·
Perform necessary system
transactions related to your Clients request (on specific Jobs)
·
Use organization and time
management tools to track client complaints and meet turn-around-times and
other required metrics.
·
Inter-phase with the sales and
Technical departments to proffer Productive business solutions.
·
Ensure invoices are raised and forwarded to the clients and notify all
relevant units.
·
Follow up with customers on
all outstanding checks
·
Seek new customers for company products and services.
·
Ensure existing customers
maintain or increase their purchase of product or services.
·
Maintain quality and
professional relationship between the company and its existing & future
customers.
·
Responsible for updating
company CRM tools and checking web mails and provide actions accordingly.
·
Compilation, interpretation
& filing of customers correspondence and other related Documents.
Method of Application
Interested and qualified candidates should send their CV's to: hr@powergenltd.com
Deadline: 28 November, 2013
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