Merichem has an immediate need for Customer Service
officers who will manage Merichem Caustic Services, Customer and
Logistics Services department by creating a vision and
Customer Service Officers
·
Job Description:
·
The Customer Service officers
will ensure all required business processes and resources are capable of
delivering high standards in all aspects of customer service.
·
They will build and work as a team in
improving customer focus by implementing, tracking, and communicating
our performance against key performance indicators.
·
Additionally, this position will interface with
our suppliers and customers, sales staff, and logistics vendors to ensure that
the supply chain model is properly managed and optimized on a daily
basis. In doing so, they shall be committed to improving service to our
customers while building stronger relationships with strategic
vendors.
·
They must understand and accept the
priorities of the business and its customer and exhibit passion and
perseverance in identifying and developing new supply chain models that align
with the strategic requirements of the business.
Requirements
Experience Required:
- 2 years minimum of proven experience in leading successful customerservice.
Experience Required:
- 2 years minimum of proven experience in leading successful customerservice.
Qualifications Required:
- 4-year business or industry related degree
- Must have strong leadership, change management and negotiating skills.
- Good soft skills.
- Effective communicator and leader of change.
Functional Requirements:
- Develop an understanding of our supplier’s/customer’s needs and implement improvements in our supply chain work flows that meets our customer’sstandards and enhances value for our customers/suppliers
- Create an environment of trust, responsibility, & accountability.
- Resolve conflicts by expanding people’s awareness and understanding of the situation and providing insight to resolution.
General Requirements:
- Exhibit ethical behavior, confidentiality and maintain Merichem core values.
- Use good judgment, both fair and objective
- Must be willing to travel as required 10-15%
- Able to be insurable under our company's liability insurance policy
- 4-year business or industry related degree
- Must have strong leadership, change management and negotiating skills.
- Good soft skills.
- Effective communicator and leader of change.
Functional Requirements:
- Develop an understanding of our supplier’s/customer’s needs and implement improvements in our supply chain work flows that meets our customer’sstandards and enhances value for our customers/suppliers
- Create an environment of trust, responsibility, & accountability.
- Resolve conflicts by expanding people’s awareness and understanding of the situation and providing insight to resolution.
General Requirements:
- Exhibit ethical behavior, confidentiality and maintain Merichem core values.
- Use good judgment, both fair and objective
- Must be willing to travel as required 10-15%
- Able to be insurable under our company's liability insurance policy
Method of Application
Send CV with job title as the
subject of the email to: merichemplc_hr@yahoo.com Application closes within 4
weeks of this advert
Deadline: 14
November, 2013
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