Job Description
·
Perform desk-side
support services
·
Manage workflow and
service request through call ticketing system
·
Hardware and Software upgrades
·
Performance of IT
support duties as defined by team lead
·
Network Printer installation/configuration
·
General Desktop
Support/Project Coordination/move activities
·
High level of Customer
focus and strong customer support commitment
·
Support and assist
colleagues; Commit to and be accountable for overall group success
·
Work with other support groups and
vendors to provide seamless support to BCX Clients
·
Monitor, analyze and
address reliability and performance issues
·
Develop strategies for
resolving them and preventing future occurrences
·
Continually keep
abreast of and understand client’s IP policies, standards and technical
controls and compliance process
·
Keep abreast of
technology changes and client’s operating environmental changes to assess
potential impact to support systems and applications and to proactively look
for opportunities to improve service and or/reduce cost
·
Participate in change management process
·
Participate in service
management process and ensuring SLA upkeeps
·
Occasional after hours
and weekend support is required
·
Participate in Project
work as assigned
Desired Skills & Experience
Essential
Requirements:
·
2+ years IT work
experience
·
Demonstrate expertise
in configuring, installing and troubleshooting PC systems, Microsoft Desktop OS
and applications ( XP, Vista,Windows 7,
Windows 8, MS Office), network configuration and memory management
·
Must be customer
focused and have effective productivity/work output
·
Basic knowledge
of service management concepts
·
Must be a team player
and able to work with minimal supervision
·
Bachelor’s
degree/Higher National Diploma in Computer science or any other related course
·
Experience using
administrative tools and working knowledge of MS AD, Exchange 2003/2007
and or 2010, DNS,DHCP, TCP/IP
·
Basic Knowledge ofVOIPtechnology
·
Possess the Microsoft
Certified Solutions Associate (MCSA)certification or equivalent
·
Possess the Cisco Certified Network Associate (CCNA) certification or equivalent
·
HND, CCNA, MCSA
Desirable Experience:
·
Experience working in a wireless network environment.
·
Experience working in a IP Voice network environment
·
Experience in a
service management environment
·
Working knowledge of ticketing systems like
remedy, support desk
·
Possess the Cisco
Certified Network Professional (CCNP)
certification or equivalent
·
Possess the Microsoft
Certified Solutions Expert (MCSE) certification or equivalent
·
ITILV3 Foundation
certificate
Company Description
Business Connexion is Africa’s leading integrator of
competitive, innovative and practical business solutions based on Information
and Communication Technology. We have a proven track record in designing and
implementing business solutions for many of the continent’s most successful
public and private sector organisations. These include companies in the
healthcare, petrochemical, communications and mining industries.
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