have one. Our mobile and fixed networks, multimedia
solutions and telecom services make a real difference to people's lives, and
the world we live in.
Services Engineer Graduate
Job TypeFull Time
Min QualificationBA/BSc/HND
LocationLagos
Job FieldGraduate Jobs/Internships
RSSA Operations – Graduate
With operations in 45 countries in Sub-Saharan Africa and a
staff complement of approximately 2 300, Ericsson is the largest global
telecommunications vendor that is innovating, developing and improving the
lives of people, business and society. We supply and service all major African
operators, with market leadership in Mobile Broadband, Communication Services,
Fixed Broadband Convergence, Operations and Business Support Systems. We also
boast the largest Managed Services community in the world and are the
technology leaders in both Television and Media Management and the Service
Enabling Area.
Ericsson truly believes that a successful business can only
be built on successful people, so we are a people focused company. Our
continuing leadership within the market place shows we have the ability to
transform our business within a rapidly changing technological arena, through
vision and diversity. Therefore our products have continued to shape the future
for our customers and we are continually developing to meet new market
opportunities.
Ericsson attracts and develops high performing, competent
and motivated individuals, by building on everyone's competence and ambition to
succeed. We offer an exciting, diverse and challenging environment for this.
Description
RSSA Operations has the mission to provide higher level
Services related competence in the region. It will have the mandate to lift up
customer’s confidence and dependability in Ericsson’s technical delivery
organization, by creating an outstanding business value. RSSA Operations has a
prime focus on improving the following:
- Customer satisfaction
- Network performance
- Cost reduction
- Performance and Quality enhancement
- Incident Prevention
- Root Cause Analysis
- Hot and Critical issue handling
- Mentoring RSSA engineers
Main Responsibilities include:
- Project implementation and Project support during
implementation.
- End of Support product CSR handling
- Handle Hot and critical issues.
- Perform RCA of Emergencies that occur in RSSA customers.
- Network Audits.
- Network design and optimisation
- Reduce Long Duration Emergencies.
- Work as a good team member in a group of highly competent
and skilled engineers.
- Team player.
- Proactive approach.
- Assumes work responsibility by being flexible.
- Able to manage high work load periods.
- Able to write technical procedures.
- Suggest improvements in ways of working and ways of
cooperation.
Service Engineers perform work in the following Domains::
RAN (Radio Access Networks)
MSS (Mobile Switching Systems)
TMS (Telecom Management System)
IN (Intelligent Networks and Charging System)
VAS (Value Added Services)
General Skills:
Service Engineers would be required to interact with other
Ericsson organizations to understand and clarify customer issues and work with
Design organization for advanced troubleshooting and trouble reports.
Service Engineers work on Customer Support Tools like SMS,
Metis, MHWeb.
Service Engineers possesses excellent Communication skills,
both written and oral).
Highly motivated and good team player.
Must have consultative skills, share knowledge.
Motivated to mentor and coach team members.
Ability to work under strong pressure related to scale of
business impact.
Ability to develop and give effective presentations within
own unit.
Required Skills:
Telecom protocols understanding
Telecom infrastructure knowledge
Unix knowledge
Programming language skills (Perl, C+)
Very Strong IP concepts
Strong Analytical skills
Ability to work under pressure
Language Skills:
Ability to communicate in English (written & verbal)
Ability to communicate in French is an advantage
Qualification
Bachelors of Electrical/Telecom engineering
Bachelors or master in Computer Science/ computer
engineering
Experience
Some experience working in the Telecommunications industry
preferable
Telecomunications related Theses in final year studies an
advantage
We believe in growing our graduates and giving them a chance
to have the best possible start in their career. Graduates at Ericsson gain
valuable work experience, skills and knowledge that will assist them in
furthering their career. We therefore not only let you work with the teams on live
projects, but you will be receiving training courses throughout the program and
will also be assigned a dedicated mentor who will be providing formal as well
as informal guidance.
Method of Application
CLICK HERE TO APPLY
CLICK HERE TO APPLY
Deadline: 3 July, 2013
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