Jobs Vacancies for a Marketing Manager and a Customer Services Manager at UNICEM Nigeria

UniCem stands for advanced technology, quality product and the leading supplier of cement in the South-South and South-East regions. As the second largest cement plant in Nigeria, our core activities are the manufacture and sale of Ordinary Portland Cement.

UniCem has its head office based in Calabar and all cement manufacturing operations have been consolidated at the 2.5million tons per annum Mfamosing plant, north-east of Calabar.
 
Job Title: Customer Services Manager
Job ID: 5752452
Location: Calabar, Cross River State (Nigeria)
Job Description
This position is responsible for managing the Customer Service department and leading the function within the organization working closely with sales, plant, supply chain, IT, finance and other related departments to serve both existing and prospective customers and facilitate efficient provision of the highest levels of customer service aiming to use service as a differentiator for our products, and making UniCem as a supplier of choice.

POSITION WITHIN THE ORGANZIATION 

• Reports to the Sales Director.
• Works closely with managers (& staff) in the Plant (Packing house, Plant Mgr, Quality, Production, etc.) Logistics, Information Systems, ERP system administrator, Sales and Finance (Account Receivables)
• Member/ co-coordinator of the S&OP team

MAJOR ACCOUNTABILITIES AND ACTIVITIES

1.) Effectively positioning the function to contribute to competiveness of the business:

• Structuring, the function, continuously reviewing this structure to ensure ongoing alignment to take advantage of opportunities in a changing business environment.
• In conjunction with Career development, staffing, training and development as well as succession planning to ensure continuity and to build a formidable knowledge centre of outstanding service.
• Continuous review of business processes to ensure a well developed system of anticipating customer needs [jointly with plants and S&OP teams], planning for them as well measuring our performance against the plans with an aim of driving corrective decisions.
• Contribution to the development of organizational priorities to ensure alignment with drivers of customer expectations and any investments or otherwise needed to deliver these. Input as required will include into the Strategic plans, Performance improvement Plans as well as the annual budgets.

2.) Efficiency of service delivery to the market and within the business

• Responsibility for the customer service operational budget to ensure it is well planned and managed to deliver efficiency of operations.
• Agreed service standards with customers and a framework for measurement of the same to ensure corrective action is implemented. Be the OTIFIC (On Time, In Full, Invoiced Correctly) Champion.
• Site process documentation and custodian of the customer service manual as well as its continuous update.
• Optimum allocation of responsibility within the team, including ensuring a well run shift for the front office.
• Ensure all customer queries have been addressed and cross functional liaison where necessary to ensure matters are addressed and closed in line with BU procedures.
• Liaison with finance team to ensure all customer FI related matters are in order especially the running of the finance team within customer service.
• Responsibility for review of all exception reports as well as the follow up of matters arising to ensure potential risks are addressed.
• Ensuring correctness of Customer master data in our ERP, access control to the ERP for the entire team to address the underlying risks of data integrity.

3.) Management of the Customer Service Centre, including:

• All documentation (physical & on the JDE-ERP system) related to customers – receipts of payments, sales orders, deliveries, invoices, statement of accounts, etc.
• All communication to customers (through phone, emails, SMS or letters) regarding their payment and pending order status, deliveries, account reconciliation, requests and complaints.
• Be the contact point for the customers for their business transactions with Unicem related issues.
• Work very closely with the National Sales Manager (& team) to plan and schedule the loading/delivery of cement on daily/ weekly/ monthly basis.
• Work closely with logistics and plant, for them to provide in timely manner (& as per schedule) transportation and loading of Bulk/ Bag products.Provide dedicated support to Key account Customers to meet their specific needs.

Desired Skills & Experience

• A good degree from a recognized University preferably in a Commerce, Accounting or Business discipline.
• Excellent working knowledge of MS Excel and specifically designed spreadsheets.
• Excellent team management, communication and interpersonal skills.
• Highly motivated, dynamic, self-driven with ability to work with minimal supervision.
• Ability to work and communicate in a culturally diverse environment
• Post Graduate qualification in a business discipline is an added advantage.
• Minimum 5 years experience in a busy sales or customer service environment with supervisory or management responsibility.
• Demonstrated interface (cross-functional) management skills.
• Experience with ERPs (Enterprise Resource Applications e.g. JDE, SAP)- hands on in processing, reports and analysis.

Interested and qualified candidates should Click here to Apply Online

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Job Title: Marketing Manager 

Location: Calabar, Cross River State (Nigeria)
Job ID: 5754643

Job Description 

• Development and implementation of the Marketing plan in collaboration with Sales to meet company objectives
• Develop, launch and manage the Product- brand portfolio -the product line life cycle from strategic planning to tactical activities.
• Drive innovation in product and value added services to customers. Ensure Brand Premium over competitors in each product segment. Prepare and manage the external communication & visibility in the market including advertising through the media and at the point of sales, i.e. branding of retail outlets
• Plan & Manage the customer contact programs (events) with small Users (home builders and block-makers) and contractors
• Development of the market segmentation – Route to Market plan along with the Sales & distribution function to provide value proposition to wholesalers and retailers
• To deliver all marketing activities within the agreed budget.

Requirements

• A degree in Business Management, Marketing or relevant field.
• Professional qualifications such as CIM and an MBA or its equivalent is an added advantage
• 6 years experience in a middle-senior managerial position within Sales and Marketing with a minimum of 4 years experience in consumer marketing.
• A strong understanding of customer and market dynamics and requirements.
• Excellent communication & inter-personal skills.
• Professional command over English language.
• Proven experience in strategic planning, organization, and execution within a commercial function
• Persuasive and assertive with the ability to create change and drive stakeholder engagement to achieve a customer oriented approach. Ability to work in a rapidly changing environment.

Interested and qualified candidates should: Click here to apply online

Application Deadline 31st May, 2013

Remuneration  Very Attractive.

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