GB JOBS: Entry Level Customer Service Representative

PowerHQ, we are an ecofriendly, tech-savvy solution driven online Retail firm based in Lagos, Nigeria. We offer online sales of Laptop computers, Mobile Phones, Data Plan Sales and power products that solve our real power problems.
Due to our expansion and determination to offer uncompromised quality service to our customers we are looking for motivated young graduates who can join us to continue to create value for the customers, themselves and also the company.

PowerHQ is recruiting to fill the below position:

Job Title: Entry Level Customer Service Representative
Code: CSR01
Location: Lagos
Responsibilities:

·         Will be the first point of contact with customers on the phone.

·         Receive and resolve customer’s complaints.

·         Educate customers about our products and services.

·         Attend to SMS and BBM communications with customers.

·         Be friendly at all times when attending to customers.

·         Work on rotational shift cycles.

Qualification

·         OND/HND in any Discipline.

Desired Qualities:

·         Good command of English language; spoken and written

·         Comfortable with touchscreen phones (Android & Windows)

·         Friendly outgoing personality

·         Good analytical instincts and attention to details.

·         Ability to work in a team

·         Ability to multitask in a fast paced environment.

·         Lives close to Ikeja, Lagos.

Job Title: Entry Level Operations Officers 
Code: OO12
Location: Lagos
Responsibilities:

·         Will process all customer orders in a timely and accurate manner.

·         Will be required to give daily reports on orders processed.

·         Work on rotational shift cycles.

·         Will provide feedback to customer service relations on status of orders.

·         Will be responsible for optimizing processes and giving useful suggestions to management.

Qualification

·         OND/HND in any Discipline.

Desired Qualities:

·         Good with numbers and can perform basic calculations

·         Familiar with windows and Android platforms.

·         Eye for details.

·         Lives close to Ikeja, Lagos.

·         Ability to multitask in a fast paced environment.

·         Able to work in a team.

 Job Title: Entry Level Social Media Representative
Job Code: SMR01
Location: Lagos
Responsibilities:

·         Attend to customers on social media platforms (WHATSAPP, FACEBOOK, etc)

·         Highly proficient at using the WORD, EXCEL & WHATSAPP application of an android or windows platform

·         Good command of written English

·         Excellent customer service orientation.

·         A good team player.

Qualification

·         OND/HND in any Discipline.

Desired Qualities:

·         Ability to multitask in a fast paced environment.

·         Able to perform simple calculations.

·         Able to work in a team.

·         Eye for details.

·         Lives close to Ikeja, Lagos.

How To Apply
To Apply, Send a one page CV to: careers@powerhq.com.ng
Use your name and the position code as subject of the email.

Note: Only shortlisted candidates will be contacted.

Application Deadline 24 October, 2014

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