GB JOBS: Arik Air

Arik Air, West and Central Africa’s largest carrier, seeks the services of experienced and competent candidates to fill the following existingvacant position:
Job Title: Support Administrator
Location: Nigeria
Responsibilities

• Install, configure, and support local Area Network (LAN), wide area network (WAN) for outstations.
• Monitor Systems to ensure their network availability to all users and perform necessary maintenance to support optimal availability
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Handles all IT support issues

Requirements

• Sciences/ Engineering degree
• 5 years working experience
• Service Level Agreement management, experienced staff manager
• ITIL Certificate
• Aviation IT support experience (a plus)

Interested and qualified candidates should send their CVs and applications to:aviationadmin@arikair.com the subject of the email should be "Support Administrator"

 Job Title: Supervisor - Loyalty Operations

Location: Nigeria
Responsibilities

• Liaison between client, IT, loyalty management team and off-site Employer Service Delivery team.
• Prepare ‘Service Proposal Documents’ and review
• Change Requests for programme developments and enhancements.
• Develop and map operational process updates and enhancements for programme operation.
• Assist Marketing & Communications in overseeing successful delivery of programme materials from an operations perspective. (e.g. sot-up of collateral, liaison with lT on SMS and Email delivery, etc.)
• Assist Partnership Manager with the operational set-up for new partners (i.e. stock processes, system interface liaison with IT, redemption process development, etc.)

Requirements

• 3 to 5 years of experience in similar job role while a University Degree would be of advantage
• Excellent communication, analytical and negotiation skills
• A self-starter that can take a project from concept to delivery
• Good communication skills with an ability to meet with programme partners and managers at all levels

Job Title: Officer, Billing & Reconciliation
Location: Nigeria
Responsibilities 

• Issue FFP billing adjustments, track, process and complete third-party invoices and ensures successful monthly close cycle
• Mail and validate refund checks for partners
• Contact customers in relation to their payment inquiries
• Follow up on any declined credit card
• Establish controls and ensures the quality and integrity of the client billing process
• Overall management of the firm’s billing function arid personnel

Requirements

• A university degree or equivalent certification
• 3 to 5 years of experience in similar job role
• Knowledge of systems used in the Reservation Department
• Must have strong understanding of software systems applicable to the billing function
• Must have excellent analytical, organizational, interpersonal and presentation skills
•  Proficient in the use of Microsoft Word and Excel

 Job Title: Officer, Partnerships
Location: Nigeria
Responsibilities 

• Work closely with Manager-Partnerships to develop and implement business strategies and marketing plans to promote FFP partners (Airline and Non airline, Lifestyle and Financials ) to:

1. Introduce revenue streams and increase
2. Help reduce mileage liability by introducing promotions and various ventures.
3. Build loyalty and base increase by strategic partnerships.

• The Officer will ensure that the partnerships are set up as per agreed timelines including contractual signoffs and operational setup

Requirements

• Experience in Loyalty Marketing and/or Partnership Management with a multinational customer and partner base Excellent communication, analytical and negotiation skills
• Product development experience gained in leisure industry is an advantage
• Experience in account or project management with a strong attention to detail
• Ability to work closely with allied functions such as Systems, Marketing, Operations and external functions such as Contracts/Legal
• Applicants are required to hold a Marketing Management degree or equivalent, with a minimum of 3 years of airline Partnership Management or Loyalty Marketing.

 Job Title: Officer, Member Services
Location: Nigeria
Responsibilities 

• Ensuring efficient operation of member services centre
• Ensuring enhancing member awareness by handling accurate information relating to the programme
• Ensuring seamless member experience by handling of member queries & grievances
• Efficient handling of members who have not received member pack
• Ensuring pre-flight check to identify members scheduled to travel & circulation of the same to all airports.
• Ensuring availability of coded membership forms/collateral/branding and overall programme ownership at station

Requirements

• 3 to 5 years experience in similar job role while a University Degree would be of advantage.
• Knowledge of principles, practices and techniques of operations.
• Positive Attitude, Excellent communication in oral/written English,
• Must be computer literate, preferably with prior experience of the implementation of customer loyalty programmes.
• Knowledge of systems used in the Reservation Department would be an advantage

Job Title: Manager, Partnerships & Alliances
Location: Nigeria
Responsibilities 

• Compile and manage partnership strategy plan

Partner Audit/preliminaries

• Assessment of potential partners upon the basis of win win and best fit with the airlines objectives. 
• Source new major partnerships, at least 4 PA
• Responsible for revenue targets by partner.
• Responsible for the membership benefits, functional and revenue growth of international partnership marketing for the programme Implementing marketing plans with existing partners for cross marketing opportunities

Ongoing Partner Evaluation

• Provide regular evaluation of the commercial benefit that is derived from the programme’s partner marketing partnerships 
• Prepare and implement and undertake partner evaluation guidelines
• Creation and implementation of reward only partnerships

Requirements

• Partnership experience gained in a service industry such as Banking/financial services marketing
• Preferable 5 Years experience
• Be creative, detail orientated and self-motivated.
• Must be fully computer literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
• Good project management skills

 Job Title: Manager, Member Services
Location: Nigeria
Responsibilities 

• Over see direct day-to-day operations and service delivery of the member services centre to ensure total customer satisfaction.
• Development and implementation of systems, KPI’s, service level agreements and process quality improvements with manager.
• Manage the member services operation which includes membership, registration, and information dissemination
• Ensure that all membership records, communication and product orders processed by member Service staff within required times.
• Monitor and optimize the performance and productivity of the Member Service staff and all areas related to member services, provide ongoing feedback and training to ensure quality service.

Requirements

• 3 to 5 years experience in similar job role while a University Degree would be of advantage.
• Knowledge of principles, practices and techniques of operations.
• Be creative, detail orientated and self-motivated.
• Must be fully computer system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes.
• Knowledge of systems used in the Reservation Department would be an advantage.
• Good project management skills.

Interested and qualified candidates for the above positions should send their CVs and applications to: aviationcommercial@arikair.com the subject of the email should be the position you are applying for

Job Title: Cargo Operations Manager
Location: Nigeria
Responsibilities

• Develop, implement and maintain Cargo Operation Manual and quality control documentation.
• Ensure safety, security and quality standards defined by regulatory authorities and company procedures.
• Organize regular liaison with station managers on cargo operations issues in their stations,
• Carry out quality and safety audits of Cargo

Operations

• Analyze daily and weekly cargo performance.
• Take necessary steps to improve performance, safety and security of cargo operations
• Facilitate necessary administrative requirements to ensure smooth passage of imports/exports.
• Ensure Dangerous Goods compliance is maintained in all areas

Requirements

• Bachelors degree or HND in any discipline,
• Certificates in Cargo Management
• Proven experience as a Cargo Manager with a minimum  of 5 years experience.
• Extensive knowledge of Cargo Operations
• Cargo Security
• Aviation and Air Cargo rules and regulations

Interested and qualified candidates should send their CVs and applications to:aviationgroundoperations@arikair.com the subject of the email should be the position you are applying for

Application Deadline 6th November, 2013

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