GB JOBS: Customer Service / Front Desk Representative

If you are patient, have a can do attitude, a self-starter, proactive, smart and have good communication with problem-solving skills, this may be the perfect position for you. A leading Florist company seeks to employ a CUSTOMER SERVICE / FRONT DESK REPRESENTATIVE.

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services of a floristCompany.

Main Job Tasks and Responsibilities

§ deal directly with customers either by telephone, electronically or face to face
§ respond promptly to customer inquiries
§ handle and resolve customer complaints
§ obtain and evaluate all relevant information to handle product and service inquiries
§ provide pricing and delivery information
§ perform customer verifications
§ set up new customer accounts
§ process orders, forms, applications and requests
§ organize workflow to meet customer time frames
§ direct requests and unresolved issues to the designated resource
§ manage customers' accounts
§ keep records of customer interactions and transactions
§ record details of inquiries, comments and complaints
§ record details of actions taken
§ prepare and distribute customer activity reports
§ maintain customer databases
§ manage administration
§ communicate and coordinate with internal departments
§ follow up on customer interactions
§ provide feedback on the efficiency of the customer service process

Qualifications :

·                     A University degree in any discipline
§ knowledge of customer service principles and practices

§ knowledge of relevant computer applications

§ ability to type

§ knowledge of administrative procedures

§ numeric, oral and written language applications

§ product knowledge
Key Competencies
§ communication skills - verbal and written

§ ability to use any customer service application

§ listening skills

§ problem analysis and problem-solving

§ attention to detail and accuracy

§ data collection and ordering

§ customer service orientation

§ adaptability

§ initiative

§ stress tolerance

§ Smart

§ Proactive

METHOD OF APPLICATION

Please send your CV in MSWord format to feyisayo@findajobinafrica.com on or before Monday 22nd July, 2013

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