Job Description
For years, Cisco's vision has been to
change the way the world works, lives, plays, and learns. Our vision is more
relevant today than ever. We made the Internet
what it is today.
First, we focused on creating connectivity. Now, we're entering the Internet of
Everything transition—an era where we'll help create unprecedented value by
connecting the unconnected.
The Internet of Everything is a global industry phenomenon that is driving the biggest market transition for Cisco and our customers. This includes the intelligent connection of people, process, data, and things. It's where everything is converged on the Internet, making networked connections more relevant and valuable than before.
To help us bring this vision to life, join us in our exciting journey.
·
Supervises the
activities of a team with responsibility for results in terms of customer
satisfaction and delivery assuranceManages overall operations for a region or
customer segment, including resource allocation, contract negotiation and
customer issue resolutionManages and directs the planning, implementation and
management of networking projects, WAN audits, LAN
Assessment and Consulting and/or Customized services.Assumes leadership role in
CA or cross-functional teams to drive service delivery and/or product
improvements
·
Represents AS in
EBC'sParticipates in major cross-functional projects affecting Cisco business,
product, or service leadership
·
Works with little or
no direction and is mindful of organizational goals and objectives.Independently
identifies complex issues and resolves complex problems that impact strategic
direction.
·
May act as a SPOC
(single point of contact) for AS delivery in certain customer accounts.
·
·
Typically requires
BSCS or BSEE or equivalent plus 8-10 years-related experience
·
.Experience in
customer support, knowledge of inter-networking technologies and the
competitive marketplace
·
.Should possess 2+
years-prior management experience.
·
Complete understanding
of and experience in leading a team inapplying all elements of Technical
Consulting.Proven business and technical expertise and extensive customer
service engineering experience.
·
Thorough understanding
of networking technology and strongtechnical
knowledge of company productsDemonstrates strategic skills
·
.Excellent working relationships
with other customer service organizations within Cisco and with appropriate
business units. Ability to formulate and deliver complex presentations
throughout Cisco and to customer technical departments.Demonstrated industry
awareness.
Company Description
Cisco (NASDAQ: CSCO) enables people to make powerful
connections-whether in business, education, philanthropy, or creativity. Cisco
hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing
easy access to information anywhere, at any time.
Disclaimer: Note that We make every effort to verify the authenticity of Our job posts, We're in no way affiliated to any of the companies whose vacancies We publish. However, We assure you that most of them (if not all) are authentic. Our advice for you is never to pay any amount of money to any recruiter.
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